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failure to provide support Messages in this topic - RSS

Tim Bateson
Tim Bateson
Posts: 53


10/9/2017
Tim Bateson
Tim Bateson
Posts: 53
CHris.
During the summer I was without my hub for a total of 58 days waiting for support after posting questions and requesting help.
I have again posted questions requesting help again 14 days ago without any response. I am pretty sure that CastleOS is suppose to provide support for me until my license expires in March?
I was sold a hub with flash "C" drive with insufficient size to accept windows 10 updates.
Nearly 2 months ago I heard that he new release was a week away so I'm not sure if that's in the works or not!
It now seems to me that this business model will not work for people who can not program their own system.
Its almost as if you wait to see what everyone has a problem with and then program each purchase one on one. That way you only need to keep up with what they need not what everything requires.
I have disconnected my hub and am having conversations on how to recoup the loses of use I incurred: now, during the summer and until my license expires.
I urge you to contact me, PM would be fine, to rectify this. (although I not only doubt if you will, but I doubt if you see this for weeks).
If you do see it I imagine you will only delete it. I am told that I still legally should have access to this website until my license expires.
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390


10/9/2017
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3390
Hi Tim, I'm happy to do another remote troubleshooting session as I have several times in the past. Each time I get it working, but then it stops soon after. Yesterday we released a new beta, we can give that a try to see if your issues go away. Please let me know when you are available for a remote session, I can do it this evening if you are free.

Thanks,
Chris
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