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The general support forum topic for CastleOS - ask questions, get help, and more

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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261


1/3/2013
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261
The General Support forum topic is for general Q&A about CastleOS, specific help requests, and other user support. If you have a bug report or a feature suggestion, please see the appropriate forums for those.
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Jason Smith
Jason Smith
Posts: 1


3/7/2013
Jason Smith
Jason Smith
Posts: 1
I do not even get a welcome screen or chance to enter information. I get cannot display this webpage
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261


3/7/2013
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261
Jason Smith wrote:
I do not even get a welcome screen or chance to enter information. I get cannot display this webpage



Hey Jason, sorry for the issue you are seeing. I think you are seeing an issue we have seen, where the website is not being loaded correctly by the web server on installation. The good news is it's a very easy fix, just uninstall and re-install the Core Service. It's a fluke when it happens, and we've never seen it happen twice in a row.

Once again, we are deeply sorry for the inconvenience!
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Gros Plombs
Gros Plombs
Posts: 1


12/11/2013
Gros Plombs
Gros Plombs
Posts: 1
How can I search the threads? I can't find the search button... :-(
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261


12/11/2013
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261
Gros Plombs wrote:
How can I search the threads? I can't find the search button... :-(



We just use Google smile Everything is fully indexed in Google's search engine, so you can search our site there...

EDIT: We have search! Click here: http://www.castleos.com/forum/search.aspx
edited by ccicchitelli on 11/11/2014
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Michael Little
Michael Little
Posts: 45


11/11/2014
Michael Little
Michael Little
Posts: 45
Hello - Im looking for your basic installation FAQ. I've loaded your software and get a prompt for credentials but the ones I used to sign up do not work.
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261


11/11/2014
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261
Hi Michael! Instructions are here: http://www.castleos.com/forum/topic33-how-to-setup-the-core-service.aspx

The password you use on CastleOS.com is not the same as CastleOS in your home, that has a default username of "admin" and password of "password1234" which you can change after first login.

Thanks!!
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Tim Bateson
Tim Bateson
Posts: 23


3/8/2017
Tim Bateson
Tim Bateson
Posts: 23
HI!
After a power outage I can no longer add any insteon devices. I am able to use my devices already installed: lights and door locks.
I rebooted several times and did see the DOS window reloading CORE services.
It says OOPS an error has occurred. I guess I knew that!
I am not able to rectify it. I was in the middle of adding insteon new dimmer switches when the power outage happened.
When I first bought the HUB I had the same error but I just cant recall the surrounding issue!
I really do need some help!
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Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261


3/8/2017
Chris Cicchitelli
Chris Cicchitelli
Administrator
Posts: 3261
Hi Tim, I'd be happy to do a remote troubleshoot with you and take a look! Can you send a remote support request and I'll log in?
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Tim Bateson
Tim Bateson
Posts: 23


3/8/2017
Tim Bateson
Tim Bateson
Posts: 23
request sent. thank you
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