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Eric Perryman Posts: 18
10/24/2015
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Same question my order number is 1241
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Chris Cicchitelli Administrator Posts: 3390
10/24/2015
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1240's and above are going out as soon as the next batch arrive, which we're expecting early Nov.
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wolfpaw Posts: 59
10/24/2015
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Thanks Crist. Gives me more time to fine tune with the demo. adding more devices as I go, got four more switches coming and several outlets.
Blind Wolf
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TT Ahmed Posts: 23
10/26/2015
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Hello Chris, First post but have backed project and been working with demo for a while now. Can you confirm if the international kick stater orders gone out? Also will the new due to be released software support the Z Wave motion sensors from Fibaro as I have had no luck getting them to work. However I can confirm the Qubino dimmers and the Vertium touch light switches do function with the demo software.
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danymccarthy Posts: 2
10/28/2015
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Hello Chris, my order number is 1236 and did not receive a shipping notification. Can I expect that it has been shipped?
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Clayton Alden Posts: 18
10/28/2015
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I received a message from Chris last Friday. He said that the international backer hubs should be shipped Monday. But I too have not received a tracking number
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Don Tyner Posts: 17
10/29/2015
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WHEN WILL I GET MY PREORDERED CASTLE HUB? IT SAYS PREORDERS WILL SHIP IN OCTOBER. THAT IS ONLY ONE DAY AWAY????
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Chris Cicchitelli Administrator Posts: 3390
10/30/2015
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Don Tyner wrote: WHEN WILL I GET MY PREORDERED CASTLE HUB? IT SAYS PREORDERS WILL SHIP IN OCTOBER. THAT IS ONLY ONE DAY AWAY???? Hey Don, I'm sorry for the confusion... we have your hub and we're ready to ship it, but we need your shipping address first  Did you get the Kickstarter survey for the address? If not don't worry, please just email your shipping address to us or DM it to me directly. Thanks and sorry again for the confusion! -Chris
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Chris Cicchitelli Administrator Posts: 3390
10/30/2015
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danymccarthy wrote: Hello Chris, my order number is 1236 and did not receive a shipping notification. Can I expect that it has been shipped? You're the second order on the list for the next batch in about two weeks. I'm sorry it didn't make the first shipment :-/
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Chris Cicchitelli Administrator Posts: 3390
10/30/2015
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Clayton Alden wrote: I received a message from Chris last Friday. He said that the international backer hubs should be shipped Monday. But I too have not received a tracking number You should have received the tracking number now, please let me know if that's not the case...
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Clayton Alden Posts: 18
10/30/2015
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No I have not received a tracking number yet
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TT Ahmed Posts: 23
10/30/2015
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Dissaponted not to have had any reply to my first post yet, although there have been replies to other later posts, have I missed something? Again, may I ask if the international Kick Starter orders have been dispatched yet?
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Clayton Alden Posts: 18
10/30/2015
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@tt im going to say no I still havent received a tracking number and am located in canada
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Phil Hawthorne Posts: 400
10/30/2015
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@TT I'm also going to say no. I was the 8th backer, and got the super early bird perk. Mine is being sent to Australia, and haven't received a tracking number yet either.
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Chris Cicchitelli Administrator Posts: 3390
10/30/2015
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TT Ahmed wrote: Hello Chris, First post but have backed project and been working with demo for a while now. Can you confirm if the international kick stater orders gone out? Also will the new due to be released software support the Z Wave motion sensors from Fibaro as I have had no luck getting them to work. However I can confirm the Qubino dimmers and the Vertium touch light switches do function with the demo software. Hey TT, I'll get you your tracking number this weekend. Sorry for the confusion. Thanks for the report on the switches! I'll add them to the Wiki..
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Don Tyner Posts: 17
10/31/2015
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What is my order number? I didn't receive anything until now hopefully it will definitely ship to me on Monday as you say. Don Tyner wrote: WHEN WILL I GET MY PREORDERED CASTLE HUB? IT SAYS PREORDERS WILL SHIP IN OCTOBER. THAT IS ONLY ONE DAY AWAY????
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Chris Cicchitelli Administrator Posts: 3390
11/1/2015
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Don Tyner wrote: What is my order number? I didn't receive anything until now hopefully it will definitely ship to me on Monday as you say. Hey Don, you ordered through Kickstarter so it doesn't have an order number that will correspond to our system. But your order is boxed and tagged and ready to ship tomorrow!
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TT Ahmed Posts: 23
11/2/2015
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Thanks for the replies people! Reading between the lines it seems that the international kick Starter orders hav'nt yet shipped but soon will. Is that correct Chris? Any how's my main issue at the moment is the motion/multi sensor compatibility, namely the Fibaro ones which at this point seem to be the most functional and popular sensors out there. Will the Hub with the new software support these devices or are there any similar sensors available in the euro market which are/will be supported.
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Chris Cicchitelli Administrator Posts: 3390
11/2/2015
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TT Ahmed wrote: Thanks for the replies people! Reading between the lines it seems that the international kick Starter orders hav'nt yet shipped but soon will. Is that correct Chris? Any how's my main issue at the moment is the motion/multi sensor compatibility, namely the Fibaro ones which at this point seem to be the most functional and popular sensors out there. Will the Hub with the new software support these devices or are there any similar sensors available in the euro market which are/will be supported. Your hub is getting picked up by the delivery service today! The Fibaro motion sensor not working is confirmed and we are working on a fix ASAP. That will be out this month...
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Chris Cicchitelli Administrator Posts: 3390
11/2/2015
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All hubs are out the door! Next shipment arrives in a couple of weeks plus or minus a few days and we will be able to fulfill all remaining pre-orders then, as well as have inventory for new orders.
If you haven't received your tracking number (it seems the auto notifications are hit or miss) send me a DM and I'll get it to you.
Thanks!!
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