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Can not get Insteon Hub PLM ID to load

Stuart McCormack Posts: 15 10/22/2016	Stuart McCormack Posts: 15 I had to start over with a completely new install of castleos recently and now i can not get my hubs PLM ID to load. I'm using a 2242-222 hub. I have tried resetting it but have not had any luck. Thanks Stuart
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Chris Cicchitelli Administrator Posts: 3390 10/22/2016	Chris Cicchitelli Administrator Posts: 3390 Is there any chance something else is currently connected to the insteon hub?
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Stuart McCormack Posts: 15 10/22/2016	Stuart McCormack Posts: 15 I don't think so, I did a factory reset on the hub before trying to get castleos to connect to it. I only have the one automation program.
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Chris Cicchitelli Administrator Posts: 3390 10/22/2016	Chris Cicchitelli Administrator Posts: 3390 Are you sure the IP address and hub credentials are the correct ones?
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Stuart McCormack Posts: 15 10/22/2016	Stuart McCormack Posts: 15 I have double checked the hub model on the tag on the bottom, and the IP address with my router network map.
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Chris Cicchitelli Administrator Posts: 3390 10/22/2016	Chris Cicchitelli Administrator Posts: 3390 What about the credentials? Those coming from the tag on the bottom too?
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Stuart McCormack Posts: 15 10/22/2016	Stuart McCormack Posts: 15 I should probably add that this all started after i had to start from scratch after a windows 10 update completely messed up my whole computer, and i had to roll it back to a previous version of windows 10 just to get it working again.
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Stuart McCormack Posts: 15 10/22/2016	Stuart McCormack Posts: 15 CastleOS is only asking for bridge mode and hub IP address
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Chris Cicchitelli Administrator Posts: 3390 10/22/2016	Chris Cicchitelli Administrator Posts: 3390 Sorry, I thought it said 2245, not 2242. Send me a remote support request and I'll log in with you?
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Stuart McCormack Posts: 15 10/22/2016	Stuart McCormack Posts: 15 new request sent
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Chris Cicchitelli Administrator Posts: 3390 10/22/2016	Chris Cicchitelli Administrator Posts: 3390 Can you send it again? Sorry...
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Stuart McCormack Posts: 15 10/22/2016	Stuart McCormack Posts: 15 no problem, its done
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bytemgmt Posts: 2 5/21/2017	bytemgmt Posts: 2 I am having the same issue with Insteon 2245, did you identify the issue?
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bytemgmt Posts: 2 5/21/2017	bytemgmt Posts: 2 I think I have found the issue. It appears that connections to the insteon PLM require a password change... This would be good to identify for new users
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Chris Cicchitelli Administrator Posts: 3390 5/21/2017	Chris Cicchitelli Administrator Posts: 3390 Hmm, I don't think that is the case, but I'll double check.. it's working as expected now though?
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